Privacy Policy & Notice of Privacy Practices

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Effective Date: Oct 20, 2025

Cryo-X and Just Wellness Rx LLC (“we,” “our,” or “us”) operate the website www.cryo-x.com and provide wellness, recovery, and medical aesthetic services.
This Privacy Policy and Notice of Privacy Practices explains how we collect, use, protect, and disclose your information—both online and when you receive care at our facility.

If you are a patient receiving medical or wellness services at Cryo-X, certain information about you is protected by federal law under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Under HIPAA, you have the right to:

• Get a copy of your medical record and request corrections.
• Request confidential communications (for example, contact at a different phone or email).
• Ask us to limit what we share with family, friends, or third parties.
• Obtain a list (“accounting”) of certain disclosures we have made.
• Receive a copy of this Privacy Policy and Notice of Privacy Practices at any time.
• File a complaint if you believe your privacy rights have been violated.

We will not retaliate against you for filing a complaint.

We may use and share your health information to:

• Provide Treatment: Coordinate your care or share information with other healthcare professionals involved in your treatment.
• Process Payment: Bill you or your insurance company for services provided.
• Operate Our Practice: For quality improvement, staff training, compliance, and administrative purposes.
• Comply With Legal Requirements: Report as required by law (for example, public health, subpoenas, or law enforcement).
• Business Associates: Share with vendors who help us run our business (e.g., electronic health record systems, billing services) under written agreements that protect your information.
• Marketing & Communication: Contact you about services that may benefit you, but only in ways permitted by HIPAA.
• Other Uses: We will not use or share your information beyond what is described here unless you authorize us in writing. You may revoke authorization at any time.

We are required by law to maintain the privacy and security of your protected health information (PHI).
We will notify you promptly if a breach occurs that may compromise the privacy or security of your information.
We must follow the duties and privacy practices described in this notice.

When you visit our website or communicate with us online, we may collect personal and non-personal information to improve your experience.

• Name, email, phone number, and other details you provide via forms or bookings.
• Browser data such as IP address, device type, and referral pages.
• Cookies and analytics data that help us understand website usage.

• To respond to inquiries or schedule appointments.
• To send educational or promotional materials (only if you opt in).
• To analyze website performance and improve user experience.
• To comply with applicable laws and business requirements.

Cookies are small files stored on your browser that help us analyze web traffic or personalize content.
You can refuse cookies in your browser settings, but some website functions may not work properly if you do.

We may use trusted third-party providers for:

• Appointment scheduling, billing, marketing automation, analytics, and payment processing.
  These vendors are bound by contractual obligations (and HIPAA Business Associate Agreements, where applicable) to protect your information and may not use it for any other purpose.

We take commercially reasonable steps to safeguard your personal and health information through secure systems, encryption, and access controls.
However, no method of electronic transmission or storage is 100 % secure, and we cannot guarantee absolute security.

Our website may link to other websites that are not operated by us.
We are not responsible for the content or privacy practices of third-party sites.
Please review their privacy policies before sharing information with them.

We may update this Privacy Policy and Notice of Privacy Practices periodically.
Changes take effect immediately upon posting to this page.
The “Effective Date” above will reflect the latest revision.
Material changes will also be posted at our facility.

If you have questions, want to exercise your rights, or file a complaint about how your information was handled, please contact our Privacy Officer:

Privacy Officer: Allen Lewis
Cryo-X / Just Wellness Rx LLC
200 W Northwest Hwy Suite 201, Grapevine, TX 76051
Email: allen@cryo-x.com
Phone: 817-733-0116

You may also file a complaint directly with:
U.S. Department of Health & Human Services – Office for Civil Rights
https://www.hhs.gov/ocr/privacy • 1-800-368-1019 • TDD 1-800-537-7697

We will not retaliate against you for exercising your privacy rights.

For any questions or suggestions about this Privacy Policy, please contact us at allen@cryo-x.com.